Returns and refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our services, including fitting and setup, also come with consumer guarantees: they'll be provided with due care and skill, and fit for the purpose you told us about.

Nothing in this policy limits those rights.

If a part is faulty, arrives damaged, or isn't what you ordered, contact us with your order number and photos. We'll work out with you whether a repair, replacement or refund is the right fix under the Australian Consumer Law.

Where a return is needed for a faulty or incorrect item, we cover the reasonable cost of sending it back.

For third-party parts such as TEIN, Whiteline and SuperPro, we'll handle the claim with the supplier for you.

• Damage caused by incorrect installation, modification, an accident, or misuse.
• Normal wear, for example filter media or bushes wearing in service.
• A part bought for a different vehicle than the one it's fitted to.

If you're not sure a part suits your car, ask before ordering. We'd rather confirm fitment than have you guess.

If you cancel before we've started making your part or ordered it from the supplier, we'll refund you in full, including shipping.

For TEIN kits and other supplied-to-order parts, we confirm the application and lead time with you after checkout. If the part can't be supplied for your car, we cancel the order and refund you in full.

Because our parts are made or supplied to order for a specific car, we don't offer change-of-mind refunds once your part has been made or ordered from the supplier. This doesn't affect your rights if something is faulty.

If you've ordered the wrong part, contact us straight away. If it hasn't been made or ordered yet, we'll correct or cancel the order. If it has, we'll see what we can do.

Custom parts made to suit your vehicle can't be returned for change of mind.

If you cancel fitting or a handling package before the parts are ordered and the work is booked, we'll refund it in full.

If you're unhappy with fitting or setup work, tell us and we'll put it right. Wheel alignment is arranged through a nearby provider; we'll take up any problem with it on your behalf.

Refunds go back to the card or payment method you paid with. You'll get an email when we issue it, and it usually takes 5–10 business days to appear on your statement, depending on your bank.

Email marcello@roccomotive.com.au or call 0415 672 000 with your order number, what's wrong, and photos if it's damaged or faulty. Please don't send anything back before talking to us, so we can arrange the right courier and paperwork.