Shipping policy

We deliver anywhere in Australia. We don't ship internationally.

Orders where everything is being fitted in our Brendale workshop don't ship at all. We'll contact you to book a time.

• Roccomotive products are made to order. Each product page shows its current lead time, for example "Made to order · 2–3 days" or a pre-order dispatch window.
• TEIN and other third-party parts are supplied to order. After checkout we confirm the application for your car and the lead time with you before anything is ordered from the supplier.
• Custom parts made to suit your vehicle are quoted individually, with the lead time agreed before work starts.

Lead times are estimates and can change with demand. If your order will take longer than shown, we'll tell you.

Once your order is dispatched, standard delivery typically takes 2–6 business days depending on where you are. Express delivery, where it's offered at checkout, typically takes 1–3 business days after dispatch.

Delivery times are the courier's estimates, not guarantees. Regional and remote addresses can take longer.

The shipping cost is shown at checkout before you pay. Prices include GST.

There's no shipping charge for items you choose to have fitted in Brendale.

We book deliveries with Australian couriers through Shippit. When your order ships you'll get an email with the tracking number and a link to follow it.

Please check your address at checkout. Use a street address where someone can receive a parcel: couriers often can't deliver large items to PO Boxes or parcel lockers.

If a parcel comes back to us because of an incorrect address or a failed delivery attempt, re-delivery may cost extra.

Need to change the address after ordering? Contact us as soon as possible. We can usually change it before the order is dispatched.

If your order arrives damaged, please tell us as soon as you can, ideally within 2 business days of delivery, with photos of the part and the packaging. Keep the packaging until we've sorted it out.

If tracking shows no movement for several business days, or a parcel is marked delivered but hasn't arrived, contact us. We'll chase it with the courier and repair, replace or refund as needed. See our returns and refunds policy.

Contact us on marcello@roccomotive.com.au or 0415 672 000, or visit us at Unit 2, 13 Aldinga Street, Brendale QLD 4500.